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Ordering repeat prescriptions
We offer different options for you to order your repeat prescriptions:
- Use your NHS account (through Patient Access, the NHS website, NHS App, These show you your repeat medicine and dosage so you can choose the ones you need.
- Fill out an online form in Alliance Care.
- Ring our automated prescription phoneline (Monument Surgeries – 01915003712, New Silksworth Medical Practice – 01915003713 and South Hylton Surgery – 01915003714). To use this, you will need your date of birth, registered phone number and a six-digit PIN number which can be requested at reception. Please contact us if you need help with this.
- If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- On the app or website where you order repeat prescriptions
- At your GP practice
- At any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- Fill in our online form in Alliance Care
Non-urgent advice: Prescription charges
Find out about prescription charges on nhs.uk.
Non-urgent advice: What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
Your pharmacist can provide treatment or some prescription medicine, if needed, for seven common conditions, without you seeing a GP.
Highly trained pharmacists can assess, treat, and if needed, provide some prescription medicine for:
Sinusitis (aged 12 years and over),
Earache (aged 1 to 17 years),
Sore throat (aged 5 years and over),
Infected insect bites (aged 1 year and over),
Impetigo (aged 1 year and over),
Shingles (aged 18 years and over) and
Urinary tract infections (UTIs) (women aged 16 to 64 years)
Without needing to see a GP.
Your pharmacist can also provide you with oral contraception, without a prescription or the need to see a GP. In addition, your pharmacist can now provide you with the emergency contraceptive pill (morning after pill) for free, without you seeing a GP. They can also discuss long-term contraception options with you at the same time.
Available at the heart of local communities, community pharmacy teams have the right clinical training to give people the health advice they need, with no appointment necessary and private consultations available. Community pharmacists will signpost patients to other local services where necessary.
Think pharmacy first and get seen by your local pharmacy team.
For more information, visit nhs.uk/thinkpharmacyfirst
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
